Walmart store hours can vary by location and may change during holidays or due to other circumstances. Typically, Walmart stores have regular customer service hours that align with their general store hours, which can vary depending on whether the store is open 24 hours or has specific operating hours. I recommend visiting the Walmart website or contacting the store directly to find the exact closing time for customer service at the Walmart store near you. Here, you can use the store locator on the Walmart website to find your local store’s phone number and operating hours.

What Time Does Customer Service Close At Walmart? (2023)

What Time Does Customer Service Close At Walmart?

Walmart is known for being open almost all hours of the day and night.

However, that doesn’t necessarily mean their customer service desk is open at that time.

Here’s what you need to know about when the customer service desk is open at Walmart and what services you can find there.

Time Does Customer Service Close At Walmart

  • Customer service at Walmart closes anywhere between 8 PM and 10 PM.
  • Stores that don’t run 24-hour tend to close their customer service center at 8 PM.
  • Those open 24 hours have a habit of closing their customer service desk at 10 PM.
  • That’s because 24-hour Walmart locations were always open to the public for shopping. Best customer service centers were available at seven or eight in the morning.
  • That gives plenty of access to customers who need help with their purchases.

What Kind Of Services Does The Customer Service Center Provide?

What Kind Of Services Does The Customer Service Center Provide?

Customer service centers provide various services to assist customers with their inquiries, issues, and needs. These services are generally design to enhance the customer experience and ensure customers interact positively with a company. Some standard services provided by customer service centers include:

1. Product Information and Support

Customer service representatives can provide detail information about products and service, helping customers make informed decisions. They can also offer troubleshooting and technical support for products.

2. Order Assistance

Customers can contact the center to place track shipments or inquire about order status and delivery times.

3. Billing and Payments

Customer service centers handle billing inquiries payment processing, and can assist with resolving billing disputes.

4. Returns and Refunds

The center can assist customers with the return process, provide return authorization, and also process refunds or exchanges.

5. Account Management

Customers can get assistance with account setup, password resets, and maintenance, such as changing contact information.

6. Technical Support

Technical support teams can help customers troubleshoot and resolve issues with software, hardware, or online services.

7. Product Warranty and Support

Customers can inquire about product warranties and seek assistance with warranty claims or repairs.

8. FAQs and Self-Service

Customer service centers often provide self-service options, including FAQs and automated systems, to help customers find answers to common questions and perform basic tasks.

9. Sales and Upgrades

Some customer service centers handle sales inquiries, in that period the offer product upgrades, and provide information about promotions or discounts.

10. Feedback Collection

Customer service centers may collect feedback to improve products, service, and overall customer experience.

11. Emergency Services

In some cases, customer service centers provide emergency assistance, such as roadside assistance for automotive companies or technical support for critical systems.

12. Social Media and Online Chat

Many companies provide customer support through social media channels, online chat, and also traditional phone and email support.

What does Walmart Service do?

What does Walmart Service do?

Walmart offers a variety of services to its customers, both in-store and online. Some of the critical services provided by Walmart include:

Retail Shopping

Walmart is primarily known as a retail store where customers can purchase wide range of products, including groceries, electronics, clothing, household goods, and also more.

Grocery Shopping

Many Walmart stores have a grocery section where customers can buy fresh produce, dairy, meat, and other food items.


Walmart has pharmacies in many of its stores where customers can fill prescriptions and purchase over-the-counter medications.

Money Services

Walmart provides financial services like check cashing, money transfers, bill payments, and the issuance of money orders.

Pickup and Delivery

Walmart offers various options for online shopping, including in-store pickup and also home delivery services. Customers can order product online and pick them up at their local Walmart store or have them delivered to their doorstep.


This subscription service offers benefits like free unlimited delivery, member prices on fuel, and access to tools like Scan & Go for faster in-store shopping.

Online Shopping

Walmart’s website and mobile app allow customers to shop for wide range of products, compare prices, read reviews, and place orders for delivery or pickup.

Customer Service

Walmart has a customer service department that can assist with inquiries, returns, and resolving issues related to purchases made in-store or online.

To find the customer service hours for a specific Walmart store, and you can follow these steps:

  • Visit the Walmart Website:

Go to the official Walmart website at

  • Store Locator:

In the top left corner of the website, you’ll see a menu icon (typically three horizontal lines). Click on this icon to open the menu.

  • Store Finder:

In the menu, you should see an option called “Find a Store” or “Store Finder.” Click on this option.

  • Store Details:

Hence, you will be directed to a page with information about the selected store, including its address, phone number, and store hours.


The closing time for customer service at Walmart stores can vary depending on the specific store’s operating hours, location, day of the week, and any special events or holidays. So, please find out the exact closing time for customer service at a specific Walmart store near you, and it’s best to visit the official Walmart website or contact the store directly. You can use the store locator on the website to find the store’s phone number and operating hours. Remember that operating hours for businesses, including Walmart, can change, so verifying this information through official sources for the most up-to-date details is a good idea.

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